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Question
Does this frame come in a size medium as well?
Sydney on Mar 11 , 2025
Answer
Hi, Sydney

Thanks for your inquiry.

Unfortunately, we do not have an option to customize the frame size. All of our frames comes with 1 fixed size only. 

Hoping for your kind understanding!

For assistance, please feel free to contact us via LiveChat(24/7), or call us at 1-855-487-6006(5am - 8pm PT), or email us at service@firmoo.com. 
Firmoo's reply to Sydney on Mar 11 , 2025
Question
Hi, will this ever be available with the metal in silver again?
Samantha on Feb 22 , 2025
Answer
Hi,  Samantha

Thanks for your inquiry.

Are you referring to the nose pads?

We are so sorry to say, as check all of the colors has a gold nose pads.

Hoping for your kind understanding.

For assistance, please feel free to contact us via LiveChat(24/7), or call us at 1-855-487-6006(5am - 8pm PT), or email us at service@firmoo.com. 
Firmoo's reply to Samantha on Feb 22 , 2025
Question
When will the pink color be restocked?
Caitlin on May 13 , 2023
Answer
Hi Caitlin. Thanks for your inquiry. As checked here, the frame color will not be back in stock again but I have here all our frames in pink just in case you are interested to try other shape and style as well with same color. Moreover, you can also try other color of this frame. Please don't worry, we offer a friendly return&exchange policy. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 (5am - 8pm PT). You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Caitlin on May 13 , 2023
Question
What is the minimum PD number that can go with these glasses?
Hannah on Nov 3 , 2021
Answer
Hi Hannah, it depends on your prescription and the lens you choose. If the frame size is suitable for you, it should be fine with your PD too. And if your PD is a bit small for the frame, we can also process with special lens. 
Firmoo's reply to Hannah on Nov 3 , 2021
Question
I’m seeing glasses on here that once said medium are now listed as wide. What’s going on with that? It’s completely throwing me off. Some frames I have bought have the same size that were supposed to be medium are wide all of a sudden. I don’t know what to go with anymore. However if the site has made a mistake that needs to be listed as well. BTW your site has been messed up a few days now. It’s not showing pictures of the frames as you scroll through.
Bling2 on Mar 11 , 2020
Answer
Dear Customer, I'm sorry about the trouble and thank you for your feedback. We have different frame suppliers and they have different measuring methods, so we re-measure the frame size and upload it to the website. Therefore, you could rely on the measurement listed on the frame page. We understand that choosing a perfect frame size online can be tough sometimes, here's what we can do for you: First, kindly check how to measure eyeglasses size and find the perfect size. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PST. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 5 a.m.–8 p.m. PST.) or email us at service@firmoo.com and send the screenshot for further checking. I hope this is helpful. Thanks and have a nice day!heart
Firmoo's reply to Bling2 on Mar 11 , 2020